Liveline ("Liveline," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect information about you when you use our SMS-based platform and related services (collectively, the "Service").
By using the Service, you agree to the collection and use of information as described in this policy. If you do not agree, please stop using the Service and reply STOP to opt out of SMS communications.
We collect information you provide directly, information generated through your use of the Service, and limited technical information.
Information you provide:
Information collected automatically:
Your phone number is never shared with other users unless you explicitly request to exchange numbers with a match by texting SHARE during an active connection. All calls between matched users happen through Daily.co audio or video — your phone number is never exposed during a call.
We do not sell your personal information to third parties. We do not use your information for targeted advertising.
By texting Liveline, you expressly consent to receive automated SMS messages from us, including transactional messages, match notifications, and service updates. Message frequency varies based on your activity. Standard message and data rates may apply.
To opt out of all SMS messages, reply STOP to any message at any time. You will receive one final confirmation message, then no further messages will be sent unless you initiate contact again. Reply HELP for assistance.
We work with trusted third-party providers to operate the Service. These providers have access to your information only as necessary to perform their functions and are not permitted to use it for other purposes.
You may request deletion of your account and associated personal data by contacting us at the address below. Note that some information may be retained for legal, fraud prevention, or safety purposes even after an account deletion request.
We use industry-standard technical and organizational measures to protect your information, including encrypted connections (HTTPS/TLS), access controls, and cloud provider security features. However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
The Service is intended solely for individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we become aware that a person under 18 has provided us with personal information, we will take steps to delete that information and terminate the account. If you believe a minor has used the Service, please contact us immediately.
Depending on your jurisdiction, you may have rights regarding your personal information, including the right to access, correct, delete, or object to processing. To exercise any of these rights, contact us using the information below. We will respond to verifiable requests within the timeframe required by applicable law.
California residents: You may have additional rights under the California Consumer Privacy Act (CCPA). We do not sell personal information. To submit a CCPA request, contact us at the address below.
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page. If you continue to use the Service after changes are posted, you accept the updated policy. We encourage you to review this policy periodically.
If you have questions or concerns about this Privacy Policy or our data practices, or to submit a data subject request, please contact us at:
Liveline · hello@liveline.live